UC which stands for Unified Communication, is a communication solution that unifies all your communications (data, voice & data) into one platform. Designed to manage your telephone services in one entity instead of managing separately. For example, You can control all your telephony (inc. Fixed & Mobile Phone, VoIP), data and Video (Inc. email, presence & social media) through a laptop, desktop or mobile device.
The ease of this flexibility to respond and retrieve information at any place and at any condition is described as Unified Communications. UC is not a single product, but a set of products that provides a consistent unified user-interface and user can access across multiple devices and media types.
Courtesy of 3cx
Courtesy of BSU
The main feature of UC is that any data sent through one medium can be retrieved from another medium.
North America unified communications market by application, 2013 - 2024 (USD Billion)
Courtesy of Grand View Research
The idea behind UC is unification. This is the process which combines telephony and data on same network. It gives users the ability to combine and use voice, data and even video information in their routine applications, saving and forwarding whole instant message streams, faxes, emails, voice phone calls or videoconferencing sessions as chunks of data.
UC can encrypt data that is being sent across network which cannot be intercepted which is particularly useful for sensitive information. It differs from standard telecom systems as it uses server based technologies and digital IP networks. Also this sends voice over network as digital packets unlike analog telephone systems.
UC supports single number reach facility, which means a unique access point is used for all the communication preferences. For example, if a person can be contacted in five different modes such as telephone, Skype, Gmail, Viber and WhatsApp, five different identities has to be recognized. With UC, the person will have only one identity to contact him in all the five different modes.
The requirements of UC basically lies in three main areas. Initial requirement would be a Device that will act as a UC Server. Second, is a stable Network Connection and finally, the Software to run the platform.
UC is useful for everyday communications. Obviously businesses of all size need UC and can take advantage from it. It is important in an emergency communication system. In an emergency, the ability to communicate life-saving and damage-mitigating notifications and instructions are very important.
Therefore, UC would bear great benefit for emergency oriented communications such as The Police Forces, Fire Departments, Banks, etc.
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